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Privacy Policy

How Kling 5.0 AI collects, uses, and protects personal data

2026/03/16

Introduction

This Privacy Policy explains how Kling 5.0 AI ("Kling 5.0 AI", "we", "us", or "our") collects, uses, and protects information when you use https://kling-5.com and related services.

By creating an account, generating content, or using any part of the service, you agree to the practices described below.

Last Updated: March 16, 2026

Information We Collect

Account Information

We may collect:

  • Name and email address
  • Authentication identifiers from supported sign-in providers
  • Account preferences and profile settings

Billing Information

Payments are processed by Stripe. We receive payment status, product, and subscription metadata needed to provide service, but we do not store full card numbers.

Usage Information

We may collect:

  • IP address, browser, device, and approximate location data
  • Log data, diagnostics, crash reports, and abuse-prevention signals
  • Site activity such as page views, clicks, and feature usage

Content You Submit

We process the prompts, images, reference assets, and generated outputs needed to run Kling 5.0 AI features.

How We Use Information

We use information to:

  • Provide text-to-video, image-to-video, and related generation workflows
  • Authenticate users and secure accounts
  • Process subscriptions, credit purchases, refunds, and billing support
  • Detect fraud, abuse, downtime, and policy violations
  • Improve product quality, speed, reliability, and UX
  • Communicate service notices, support replies, and product updates

AI Processing and Storage

  • Prompts and uploaded assets are sent to infrastructure and model providers required to fulfill your request.
  • Generated content may be stored in your account until you delete it or your account is removed.
  • We do not use your private content to train models for unrelated users without your explicit permission.
  • We may retain limited logs and metadata for debugging, fraud prevention, and financial reconciliation.

Depending on your location, we may rely on contract performance, legitimate interests, consent, or legal obligation to process data.

You may have rights to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your account and stored content
  • Object to or restrict certain processing
  • Export data where applicable
  • Withdraw consent for optional communications

To make a request, email support@kling-5.com.

Sharing Information

We may share information with:

  • Infrastructure, storage, and CDN providers
  • Authentication, analytics, email, and payment vendors
  • AI and media processing providers required to fulfill generation requests
  • Professional advisers or authorities when required by law or to protect rights and safety

We do not sell personal information for cash consideration.

Data Retention

  • Account data is retained while your account remains active.
  • Generated media and uploaded assets may remain available in your workspace until deleted.
  • Backup, billing, audit, and security records may be retained for a limited period where reasonably necessary.

Security

We use reasonable administrative, technical, and organizational safeguards, including encrypted transport, access controls, and provider-level security measures. No internet service can be guaranteed as completely secure.

International Transfers

Your information may be processed in countries other than your own. When required, we use appropriate safeguards for cross-border transfers.

Children

Kling 5.0 AI is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

Contact

If you have privacy questions, contact us at: